Returns & Exchanges

Effective: [16-06-2021]

Eligibility

Items may be exchanged within a specified period from the delivery date, unless stated otherwise on the product page. Products must be in original condition with packaging, accessories, and tags intact. Some items, including perishable, customized, or final-sale products, are not eligible for exchange.

Condition Requirements

To qualify for an exchange, items must be unused, undamaged, and free from stains or odors. All original packaging and components must be returned. Items failing to meet these criteria may not be accepted.

How to Request an Exchange

1. Log into your account and access your order history.
2. Select the item to exchange and choose the replacement option.
3. Provide order number, product SKU, and reason for exchange.
4. Attach photos if the exchange is due to damage or defect.

All exchange requests are reviewed for eligibility and condition compliance.

Inspection & Approval

Submitted items are inspected to verify eligibility. Only approved items proceed to replacement processing.

Replacement Options

• Direct Replacement: Same item and specification, if available.
• Alternative Exchange: Comparable product, size, or color if the original item is unavailable.
• Unavailable Items: When a replacement is not possible, an alternative resolution is applied according to policy.

Exchanges depend on stock availability at the time of approval.

Damaged or Defective Items

Report damaged or defective items immediately with supporting photos. Approved claims are processed with a replacement or alternative solution.

Multiple-Item Orders

Each item in a multi-item order is handled individually. Items must meet eligibility requirements separately. Mixed-eligibility items are processed according to each item’s status.

Exceptions

• Customized or personalized items are non-exchangeable except if defective.
• Final-sale or clearance items are generally not eligible.
• Promotional or bundled items may have specific exchange conditions.

Processing Time

Approved exchanges are processed promptly. Timing depends on product availability and internal procedures. Updates are available through your account order history.

Escalation

If you disagree with an exchange decision, you may request an escalation through your account. Escalated cases receive independent review, and outcomes are communicated via the same channel.